Communicate:
• Serve as the primary liaison between customers and the company.
• Keep customers informed and trained on advancements in STOmics technology and software.
• Coordinate and conduct customer site training and demonstrations.
• Identify, document, and communicate customer issues, complaints, or concerns to management.
• Contribute to white papers and documentation to expand support content.
• Coordinate discussions of product offerings with potential and current customers.
• Prepare technical reports and presentations, both internally and externally, detailing key methodologies and results.
Connect:
• Collaborate with customers as they develop their research using STOmics technologies.
• Foster long-term relationships through scientific discussions and collaboration.
• Maintain positive working relationships with customers, managing expectations while exceeding their needs.
• Gather and deliver strategic customer feedback, communicating use cases beyond initial product scope to Marketing and Product Development teams.
Support:
• Conduct STOmics experiment in the Japan demo lab to enhance the customer experience with the STOmics workflow and demonstrate its performance.
• Troubleshoot issues related to users' technical skills, biochemistry/assay design, experimental design, software, and instruments.
• Interpret customer needs and identify the proper issue escalation pathway within BGI STOmics.
• Support field sales team at trade shows, seminars, and technical symposiums, including presentations and networking.
Minimum Requirements:
• BS/MS with approx.2-4 years of life science industry experience, or PhD. in the field of Molecular Biology, Genetics, Biochemistry or chemistry.
• Comfortable working in a customer-facing environment.
• Demonstrable knowledge and experience with histology, NGS workflows, and data analysis software.
• Commitment to providing outstanding customer service.
• Must be self-motivated, a quick learner, dedicated to achieving excellence, and love to take on new challenges.
• Excellent organizational, analytical, and systematic troubleshooting skills.
• Strong written and verbal communication skills.
• Outstanding presentation and training skills.
• Ability to maintain records for customer sites and provide high-level feedback to management.
• English is the working language, proficiency in Japanese is required, and Mandarin proficiency is a plus.
• Comfortable to travel within Japan, to Korea and other APAC region when needed.
Perferred Qualification:
• Previous experience as a Field Application Scientist or in customer-facing roles in the life science industry.
• Experience in Spatial Genomics or single-cell sequencing.
• Proficiency with common molecular biology bench techniques and histological practices such as ISH, IHC/IHF.
• Solid computational skills and a deep understanding of Omics data and its analysis is a plus.
• Extensive knowledge of genomics or biochemistry.
• Ability to work independently and as part of a team toward corporate goals.
• Study or work experience in internationally renowned Japanese universities, research institutions, or the life science industry.